House Again guarantees that all of our products can be REPLACE or REFUND free from the charge with 30-DAY limited warranty for ANY reason.

If you are in the course of any problems or suggestions, please contact our 24/7 customer service email to get the service.

*PLEASE NOTE THAT WE ONLY SELL House Again PRODUCTS AS SELLER "House Again OFFICIAL" ON AMAZON US. WE NEVER AUTHORIZE ANY OTHER SELLER. IF YOU BUY FROM OTHER UNAUTHORIZED SELLER, THIS WARRANTY POLICY WON'T BE EFFECTIVE FOR YOUR PRODUCT.*

 
1. What isn't covered by the warranty?
● Purchases from unauthorized resellers
● Improperly operated products
● Lost or stolen products
● Purchases made over 6 or 12 months ago (refer to the different product warranty time)
● Non quality-related issues (after 30 days of purchase)
● Free products
 
2. How to count the warranty time?
It begins the day you place your order. If you get a replacement product from us, the warranty still starts from the date you purchase the original item but not the date you get the replacement.
 
3. How do I claim the warranty?
Before submitting a warranty claim, please refer to the specific tips & FAQs for your product and attempt all troubleshooting suggestions. If you believe the item is defective and under warranty, please fill up the contact form of this site, or contact us at support@houseagain.com. Please remember to include your Amazon Order# in your message.